Prishtina, May 3, 2019 – Kosovo and Kosovar businesses have potentials in outsourcing business processes from foreign businesses to businesses in Kosovo. Even though there are many businesses in Kosovo that provide such services for U.S. and other companies, Kosovo must work more in promoting Kosovo’s image as a destination for outsourcing.
This was said during the roundtable organized by the American Chamber of Commerce in Kosovo on opportunities Kosovo’s market provides in the outsourcing industry and challenges that affect its development.
Chairperson of AmCham Technology and Innovation Committee, Ardian Hoxha, said that outsourcing from foreign companies to Kosovar companies is a great opportunity for the economic development of the country. He also talked about the commitment of the Committee he leads in promoting digital economy in Kosovo and the advancement of the legislation in this area.
Chief Executive Officer of Melita & Partners, Arben Ymeraga, mentioned that legal security is an essential factor in building new partnerships with foreign companies, adding that by properly addressing challenges in this sector and presenting capacities would enable further growth of this sector.
Armend Ukshini, representative from Kosbit, a company which provides services for well-known U.S. companies such as AT&T, Microsoft, CISCO, IBM, and others, said that in order to reach a new partnership between two stakeholders in outsourcing one must consider earning their trust which is necessary for partnerships with foreign companies, adding that even though the Kosovo market currently has many advantages, improving the image of the country would be an asset in attracting potential partners to create new cooperations.
Prosperoware Executive Director, Milot Arifi, said that despite the potential that Kosovo has through its youth, capacities remain limited in having big results in this sector. He said that trainings are an inseparable process of staff recruitment in this sector due to lack of qualified profiles. In this regards, he added the need for a stronger advocacy of responsible institutions in orienting youth in profiles that provide these services. Arifi also agreed that presenting youth’s potentials and the significant development of businesses would reflect in higher opportunities in outsourcing in Kosovo.